Industry analysts predict that by 2023, fewer than 33% of digital workers will work in their physical offices. Assuming this trend continues, by 2024, 75% of in-person meetings will convert to online collaboration and remote work.
Key areas of digital transformation are collaboration and communications services. We all want communications to be convenient. In the past, we used separate physical devices for phone calls, email and chat, and video conferencing. Over time, communications consolidated into a single physical form factor—either as a smartphone or a desktop computer—and productivity apps fused all communications channels, giving birth to unified communications (UC).