Digital, resilient, and experience-driven: How small and midsize organizations can prepare for the new economy

Small and midsize organizations have certain advantages over their larger rivals. They can forge close bonds with customers and employees, adapt readily to subtle shifts in market sentiment, develop innovative services and products at speed, and modify their business models to avoid disruption.

But the current economic environment now threatens the success—and perhaps even the survival—of many small and midsize organizations. Transforming operations around new technologies and human experiences will be critical to resilience and growth in the years ahead.


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