Airline experts hypothesize that technology adoption at airlines will leap forward in the aftermath of COVID-19 and that the time is right for large-scale transformations. These digitally-driven transformations will embed themselves into operations and drive long-term sustained efficiency.
When asked to identify major operational priorities in 2021 or after COVID-19 subsides, airline responses broadly fit into what we’ve envisioned as the CRiSP framework comprising Cost, Response, Safety & Productivity.
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