CX Insights: B2C Commerce Rebuilding the future of e-commerce beyond the pandemic

We keep hearing that the world has changed – and of course it has and continues to change dramatically – but what does this mean for consumers and retailers? Has it simply sped up a customer evolution that was happening anyway? One thing is clear: there has been a shift from the classic in-store shopping experience to a digital online experience.

Download this asset to learn how to transform your customer’s shopping experience.

 Digital
SAP

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