Mahindra Construction Equipment is a brand under the growing Global federation of companies – The Mahindra Group. It falls under the B2B vertical of the group and is backed by its strong network of dealers and service centres across the country.
Hello Machine wanted to develop a user-friendly interface to listen to, register and address a customer complaint in real-time.
With the help of Karix, Hello Machine launched a WhatsApp chatbot as a digital support program which served the dual purpose of enabling the site manpower to register their complaints and also gain access to product FAQs. Download to learn more.