Customer service for Government agencies

When it comes to delivering any given government service, there can be many different agencies, departments, and quasigovernment entities involved. Data and operational silos make it hard to get a complete view of what’s happening and even harder to start to coordinate efforts. As a result, citizens or residents are often forced to go to multiple websites, make numerous phone calls, and visit various government offices in-person to receive service.

Most citizen-facing agencies have made improving their customers’ experience a priority. But how do you start streamlining and digitizing all these operations to serve citizens faster, in a more cohesive way? Everyone needs a smarter way to workflow. Read on to discover how you can organize resilient operations to resolve citizen issues faster, manage location-based work efficiently and safely, and deliver consumer-like experiences at each touch point.

Service Now

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