When it comes to delivering any given government service, there can be many different agencies, departments, and quasigovernment entities involved. Data and operational silos make it hard to get a complete view of what’s happening and even harder to start to coordinate efforts. As a result, citizens or residents are often forced to go to multiple websites, make numerous phone calls, and visit various government offices in-person to receive service.
Most citizen-facing agencies have made improving their customers’ experience a priority. But how do you start streamlining and digitizing all these operations to serve citizens faster, in a more cohesive way? Everyone needs a smarter way to workflow. Read on to discover how you can organize resilient operations to resolve citizen issues faster, manage location-based work efficiently and safely, and deliver consumer-like experiences at each touch point.