Considering Agent Services? Ask the right questions to find the best vendor and get the best results

Businesses spend $1.3 trillion on 265 billion service calls each year. And 53% of companies expect that to continue, or increase, over the next two years. Organizations now hope they can automate customer service to reduce call center costs while also improving customer satisfaction. ​

Considering Agent Services?, A new eBook from [24], will help you overcome the daunting challenge of finding the agent services vendor that best fits your organization’s needs.

You’ll learn how to deliver superior customer service experiences by carefully evaluating and balancing your use of live agents, automation, and self-serve options. 

Choosing the right agent services provider is crucial to your success and it usually boils down to these three questions:

  • What do you want from your agents?
  • What do you want from your agent services provider?
  • What should you look for and what should you avoid?

247ai and CMSwire

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