Many organizations don’t have a clear line of sight between their interdependencies and, more tellingly, which adjustments will have the biggest impact.

Now, more than ever, customer experience (CX) and service leaders need to obsess less about stick-and-carrot productivity measures. They need a fresh approach to improve first first-call resolution, customer satisfaction, net promoter score and much more. One designed around five-star digital service and the data, communication and collaboration needs of employees – wherever they are working.

Comprising four pillars, this approach is the first and crucial step towards connecting customer satisfaction and employee performance. Download to learn how you can connect the dots between your customer satisfaction and employee performance.