Cloud Communications and Collaboration

As businesses continue to embrace the cloud, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more. In today’s increasingly “anytime, anywhere” workplace, this is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.

The cloud is not only a powerful, flexible, and reliable platform for office productivity applications, but also an equally compelling platform for business communications solutions including phone, fax, voice, short message service (SMS) text, and video conferencing. Add the ability to integrate best-of-breed business communications solutions directly into Office 365, Salesforce, ServiceNow, and other cloud-based Software as a Service (SaaS) solutions, and the business benefits are huge.

Unified communications (UC) enables greater efficiency by integrating real-time communications (such as voice telephony, audio/web/video conferencing, and instant messaging) and nonreal-time communications (such as email, voicemail, and fax). Productivity soars when you place business applications and business communications solutions on the same platform and make all those capabilities accessible from one familiar user interface. Bringing business communications and applications together in the cloud is a win for your entire organization. No more hassles and distractions due to switching between applications and devices; employees have everything they need right in front of them all the time on any device. Your IT staff also reaps big benefits and cost savings through reduced complexity and management requirements.

In this book, you learn how your organization can realize the benefits of the cloud with Unified Communications as a Service (UCaaS).


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