Cisco Contact Center Global Survey 2020

Did you know that 93% of contact center decision makers agree that technology is very important in creating a better customer experience? Or that a full 62% plan to implement a cloud contact center within the next 18 months?

These were just two of the key learnings from Cisco’s recent global survey, which gave us a peek into what contact center leaders see as their biggest challenges and opportunities in running a world-class contact center.

Download the survey results eBook to learn your peer’s perspectives on:

  • The top 5 challenges faced by today’s contact centers
  • What keeps contact center leaders up at night (it may not be what you think!)
  • The most critical drivers of a positive agent experience
  • How artificial intelligence amplifies the contact center’s ability to scale
  • The role of data in customer loyalty
  • And much more!


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