Did you know that 93% of contact center decision makers agree that technology is very important in creating a better customer experience? Or that a full 62% plan to implement a cloud contact center within the next 18 months?
These were just two of the key learnings from Cisco’s recent global survey, which gave us a peek into what contact center leaders see as their biggest challenges and opportunities in running a world-class contact center.
Download the survey results eBook to learn your peer’s perspectives on: