The robots are no longer coming; they’re already here.
And although deploying the technology of everyday chatbots can seem intimidating, for your contact center agents and customers, bots are great news. The use of chatbots and virtual agents have seen significant growth already as the technology consistently advances. In 2020, the interest in deploying them skyrocketed as call volumes soared during the global pandemic and contact center leaders turned to chatbots to help their customers and agents. Not only is chat and chatbot customer service accessible for even small businesses, customers expect them.
If you’re unsure of where to start, this guide will walk you through the basics around what chatbots can do, how they work, and how to ensure a seamless customer experience.