Chatbot delivers cutting-edge customer service

For years, technology in the insurance industry has lagged behind that in the financial services market. But recently, it’s overcoming challenges and catching up to fintech fast. To enable its employees to respond to customer questions more efficiently and answer common questions, Belfius Insurance invested in a chatbot.

Read on to learn how the collaboration with Genesys and Business & Decision is helping Belfius overcome customer engagement challenges. 

 Digital
Orange Business Services and Genesys

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