Prepare your people for change and face digital transformation together.

80% of businesses are fast-tracking digital transformation, but 70% of large-scale, complex change programs report falling short of their stated goals. How do you avoid these same pitfalls?

Change management matters. After all, the only way to achieve successful digital transformation is to transform your people, processes, and technology at the same time.

Writer and ICMI influencer Roy Atkinson’s eBook, Change Management Blueprint for Contact Centre Digital Transformation, reveals a step-by-step change management guide to lead your organisation into the future.

In this eBook, you’ll uncover:

• The challenges and pitfalls of change management
• Specific change management steps to implement at your business
• The “how” for achieving successful digital transformation