This series of four eBooks will help you define and articulate the business value of a new service management solution, based on reasoning that resonates with those you need to convince. By taking this approach, you are now acting as a trusted advisor, helping the business to better understand how IT contributes to growth. The series will show you how to:

• Improve confidence in your solution decision
• Justify how the solution brings value to the business
• Save time developing a business case with a best-practice approach
• Reduce effort to identify which metrics are most pertinent
• Build consensus internally with targeted messaging and talking points
• Expedite the change-making process in your organization