61% of support organizations saw an increase in ticket volume and related costs over the past few months. Furthermore, changing business environment and movement restrictions in the current situation, has led to the need for robust service desk which can address both IT and non- IT processes. Traditional ITSM tools no longer meet employees' and customers' expectations.
With Micro Focus SMAX, you can overcome the limitations of traditional ITSM tools to deliver connected, automated, informed experiences- powered by machine learning- which enhances end- user experience.
Download the guide to Building a Smarter Service Desk and deliver connected, automated, informed experiences- powered by machine learning- to every employee.