Today’s business world increasingly demands digital options for employees and customers—and the pandemic has certainly increased the urgency. Around the globe and across industries, businesses that deployed remote-friendly processes maintained business continuity; those that didn’t move fast enough fell behind.

This eBook examines the steps organizations have taken to accelerate their digital transformations, as well as the positive and negative effects of those actions. By pulling together insights from four lines of business—legal, procurement, HR, and sales—we offer a holistic set of best practices for an organization to succeed in broad modernization initiatives.