Bringing The ‘Back-Office’ To The Cx Forefront: Delivering A World Class Accounts Receivable Experience

In today's landscape, predictable and timely cash flow is more imperative than ever. Delivering a great customer experience must be a priority for every organization if they are to avoid late payments and the outstanding receivables challenges caused by these.

Written in collaboration with CX expert, Annette Franz, our new eBook - Delivering a World Class Accounts Receivable Experience - provides a foundation for which to design and deliver a best-in-class accounts receivable experience.

The eBook covers:

  • How to identify critical customer touchpoints or 'moments of truth'
  • Where the customer experience breaks down in the AR journey
  • The most challenging aspects of AR management, and how to overcome them
  • Why a single source of truth is critical to delivering an exceptional AR experience
  • How an improved customer experience leads to more profit and happier employees


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