One of the attractions of new technology is that we can be happier and more productive in doing more with less. Yet rarely do new business tools automatically improve themselves, learn and adapt to changing environments, or simplify outcomes. As manual processes are digitized and automated, operational overheads and protocols only increase complexity and technical debt, resulting in applications and networks that incur hidden costs and unexpected externalities.
This translates into having more for our teams to monitor and manage. Human talent is left “keeping the lights on” rather than being champions of greater impact initiatives.