BFSI in the Age of the Connected Customer
Change is an inevitability, and digital was already ripping up the rule book, before all the economic disruption changed the way most customers engage with BFSI. The adoption of smartphone in Asia-Pacific has reached over 64% democratising access to fast, connected, and on-demand services across all industries. BFSIs can no longer underestimate the demand for digital interactions.
Download the full report to learn:
- What are the biggest customer trends in BFSI today?
- How organisations in the industry can act and respond effectively to current changes
- Where we expect 2021 will take us next
Genesys
