In times of surging customer demand and a remote workforce, being able to increase service capacity with fewer resources becomes the opportunity for financial services to prevail.
Responsible for over 14 million clients and 32 thousand employees, Bancolombia introduced Robotic Process Automation (RPA) to increase efficiency. The bank saved $19m, freed up 127k hours of branch personnel time for more meaningful tasks, increased customer satisfaction, opened new revenue streams, and achieved a 1300% ROI within the first year.
"We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented." — Jorge Ivan Otalvaro, VP Service Delivery and Operations
Download the Bancolombia case study to learn how to drive banking productivity with RPA.