Discover the consumer trends that will shape commerce in the months and years to come.
- Globally, in-store shoppers spent 40% more more when they moved online during the pandemic.
- Globally, 50% of unified commerce retailers saw transactions remaining consistent during the pandemic.*
- There’s no going back: 74% expect businesses to maintain the flexibility they've shown in selling across multiple channels during the pandemic.
- Experience is critical: 72% won’t shop with retailers where they’ve had a bad shopping experience either in-store or online.
*Analysis of anonymised data from Adyen’s global payment platform comparing unified commerce performance in Q1 2019 with Q1 2020.