This research was conducted to understand the challenges and issues facing communications service providers when it comes to the lasting impact that COVID-19 has had on their subscribers and enterprises. It identifies trends in demand and usage patterns, expectations around security and resiliency in what has been an unprecedented year. 

It examines communications service providers’ plans for investment, adoption of new technologies, and the complexity of operating in the current hybrid environment.

Read this analysis to discover how senior IT professionals in communications service providers are planning to adapt to the new post-pandemic world and the challenges they face with a more distributed workplace.