A customer experience with just the right fit: Unified Engagement Suite powered by Genesys Cloud

A leading brand in the premium segment of the global apparel market decided to deliver top-notch customer services that suites their image and product quality.

This guide highlights:

  • One of the leading companies in the premium segment of the global apparel market, not only covering business wear, casual outfits and athleisure wear, but also elegant eveningwear for special occasions
  • The company had the ambition to provide consistent, high quality customer service across Europe, Middle East and Africa. They believe that maximizing customer service is a key factor in their continuing success.
  • Unified Engagement Suite based on Genesys Cloud, with agents across 3 European locations, helped them accomplish that goal
  • The integration with Workforce and Performance management features provides increased

 Digital
Orange Business Services, Genesys

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