The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next few months they strived to stay connected and productive, while IT teams scrambled to provide infrastructures to
support them. Now many organizations have realized there are benefits to having a distributed workforce, and thus are focused on tackling some of the network-related challenges that have compromised employee experience.
Remote user access is one top-of-mind concern. When employees are remote, connecting to on-premises apps can be complex and convoluted— whether from corporate-owned or personal devices. Think multiple
multi-factor authorization prompts and similar sources of frustration. With the list of business-critical apps and collaboration tools commonly used only getting longer, what started as an inconvenience is fast becoming a major productivity drain—and a huge time commitment for the IT teams tasked with responding to password reset help desk tickets.