8 Post-Pandemic Customer Experience Predictions

It’s virtually impossible to discuss macro trends in the Customer Experience Management market without looking through the lens of the global pandemic. COVID-19 has disrupted communications across all industry segments.

In this eBook, we take a look at how each industry communicated with their customers pre-pandemic and what has changed as a result of the COVID-19 crisis. Most importantly, we examine the trends are likely to persist well beyond 2021 to help you prioritize and plan your digitization priorities and position your company for CX success.


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