8 Considerations for Exceptional Customer Engagements

Against a backdrop of growing disruption, price caps and tight regulations, standout customer experience is a clear differentiator for utilities providers. In fact, it’s the key to competitive advantage in almost every industry.

Over the next eight chapters, we’ll look at some of the key things you need to consider when building a digital- and customer-first contact centre – from emerging technologies and approaches to new attitudes and cultures.


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