Demand for third-party enterprise software support, also known as independent support or third-party maintenance, is exploding as converging factors drive companies to leave original vendor support and seek a better value. Annual support and maintenance fees continue to rise as software vendors fund new product development and aggressively expand profit margins. At the same time, many licensees are content with their current software releases, see little business value in upgrading and are often dissatisfied with the responsiveness of software vendor support. This has created a software maintenance value gap between the cost of annual support and the value received in return.
This eBook explores seven reasons why organizations have chosen third-party support and why it may be a smart move for your business.