HOW TO MOVE AT DIGITAL SPEED WHILE
UPHOLDING ITIL PRINCIPLES

Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in
today’s fast-paced digital environment.

But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL
provides a solid foundation and a common language for IT service management (ITSM)
in these rapidly changing times.

The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to
follow, instead of recommendations to consider—ITIL will slow you down. You’re left
struggling to keep up with ever-increasing user demands, not to mention your enterprise’s
need to modernize and digitally transform.

If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has
commonly been misapplied—and gain guidance on how you can go faster, while still
upholding ITIL principles.