Digital transformation throughout the service process is improving key on-site metrics, such as first-time-fix-rates (FTFR) and mean time to repair (MTTR). Innovations in augmented reality (AR) and remote monitoring through the Internet of Things (IoT) provide technicians with actionable information that can help them train more effectively, troubleshoot equipment more efficiently, and make on-site repairs quickly in just one visit—while reducing overhead and increasing customer satisfaction.

Service teams can learn faster and troubleshoot easier using a three-pillar approach to digital transformation. With the help of integrated insights from remote monitoring data from the field, visual augmented training, and remote over-the-shoulder support from domain experts, technicians can reduce on-site time and improve customer satisfaction.