Businesses need rapid access to accurate information and process automation to succeed. Often this means asking IT to buy or build applications. If IT adds your request to a queue that may include other critical requests and security upgrades, can you and the business wait for your request to come to the top?
When IT can’t meet their demands, many business operations analysts will use inefficient or insecure tools to acquire data and manage workflows, relying on spreadsheets, emails, and other manual solutions. Or they might dabble in "shadow IT," adopting point cloud-based collaboration solutions or simply fall back to old legacy approaches.
ServiceNow has a better solution. The Now Platform® allows no/low code development so that business operations analysts can build or prototype their own applications (apps) without writing a line of code. Additionally, it provides access to enterprise data, workflow management functions and tools, and a simple drag-and-drop user interface. At the same time, IT can easily validate and approve new apps without spending a lot of time or money.