In this report, we chronicle the state of business communications and share related insights that can help you benchmark your organization and accelerate its digital transformation. For this edition, we surveyed 400 IT executives in the United States and the United Kingdom about their cloud communications usage and experience, including the benefits that are delivering the most value to them.

This report is the latest in our 8x8 Intelligence Research series that covers topics that matter to you, such as how your peers are using Microsoft Teams and key trends like AI/ML adoption, embedded video, and more. We welcome your thoughts on these findings and other subjects of interest as your business transforms for the future.