2021 Global Customer Engagement Review

Companies that excel when it comes to customer engagement see higher customer lifetime value and lower acquisition costs, which is crucial for long-term success. As brands rapidly rethink their digital-first consumer experiences in an ongoing Covid-19 pandemic—what does brilliant customer engagement really mean, and is your strategy driving tangible results?

Download the first annual 2021 Global Customer Engagement Review from Braze to discover the best-in-class tactics leading brands use to drive stronger LTV, retention and revenue. Plus, learn key metrics for marketers to measure their success against, and much more.

In this exclusive Braze review, uncover: 

  • The top 3 customer engagement trends that matter in 2021
  • What defines brilliant engagement, and best practices to achieve it
  • Our Customer Engagement Index, which measures the maturity of brands’ engagement efforts and where they can improve
  • Successful campaigns that drive revenue, and the strategies behind them


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