2021 Digital Trends

For brands and marketers, 2021 will be a year of recovery, making difficult decisions and turning the lessons of 2020 into plans for growth.

This year’s Digital Trends Report is a departure from previous editions. It delves into new areas and examines areas that feel particularly important. These areas include: the impact of a distributed workforce, empathy as the driver of experience and how we can put customers first by having a brand purpose that resonates with employees.


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