For businesses looking to move their communications to the cloud, not choosing a true cloud solution exposes them to a host of problems, including low call quality (latency and jitter), higher reliability issues, additional costs, and potential security issues. These predicaments contribute to a diminished experience for the business, and especially the customers they seek to serve.
This whitepaper explores each of these requirements for a true cloud solution. It outlines the benefits of a true cloud solution over cloud-washed offerings in the market, and its superiority over on-premise systems. This will ultimately allow readers to cut through the market noise and correctly identify true cloud offerings available today.