You’re the go-to brand for all things motor-and-cycle-related. When Covid-19 hits, the UK public and countless vital service organisations need you more than ever. That means keeping most of your 750 stores and autocentres open, despite the dangers.
Having recently deployed the 8x8 Open Communications Platform, Halfords was able to do just that.
With a unified, cloud-based communications system across all outlets, Halfords employees were able to work remotely wherever possible, maximising safety while enabling easy, multi-channel collaboration between retail teams.
Meanwhile, 8x8’s integrated contact centre technology allowed customer service teams to handle a 500% increase in calls and a 2500% upswing in web chat.
Discover how 8x8 Open Communications Platform is keeping companies open for business.