Improving the citizen experience is a priority for many government organisations as they execute to achieve their mission, and for good reason. Increasingly, citizens expect government to deliver the same effortless services they experience in their private lives. Today, however, government ranks last in customer satisfaction due to disconnected processes, siloed departments and manual work.

Deliver consumer-grade experiences and operate like leading private enterprises with connected digital workflows that break down silos and connect teams, systems, and processes on a single, secure cloud-based platform from ServiceNow.