An IT manager’s guide - The call centre technology migration playbook

Moving to a new application, particularly one that consolidates multiple capabilities, is daunting. But with an understanding of the process and a bit of planning, it doesn’t have to be as difficult. This playbook gives you a running list of the people you should identify and the tasks you should complete to set yourself up for success in the cloud contact centre.

Take the following steps to assemble your internal project team, assess readiness and make key decisions about your contact centre technology migration and implementation.


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