Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Sage X3 solutions. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Sage X3 solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Sage X3 for Services organizations customers, each with at least two to three years of experience using Sage X3. For this TEI study, Forrester has created a composite Organization to illustrate the quantifiable benefits and costs of investing in Sage X3 for Services organizations. Based on characteristics of the interviewed customers, the Organization is a global, midsize services company that has major operations in North America, Europe, and Africa, with minor multisite operations globally. It has been using Sage X3 for three years to enable its services process activities.